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Lexmark MX/MS72x_82x, XM5xxx and XM7xxx: No Power Issue - Control Panel, LED Indicators and Power Button Are Off

Document ID:TE916

Usergroup :External
03/01/21 Properties  


Affected Products:

Single-Function: B2865, M5255, M5270, MS725, MS821, MS822, MS823, MS825, MS826

Multifunction: MX721, MX722, MX725, MX822, MX826, MB2770, XM5365, XM5370, XM7355, XM7370


Issue Description:

Upon initial boot up of the Lexmark printer, the end user has noticed that the device is not making any noise and is not powering On.

It has also been noticed that the Control Panel, the power button, indicator light and controller board LEDs are all Off.

(A) Control Panel = Off
(B) Power Button LED = Off
(C) LED Indicator = Off


(D) Controller Board LED = Off



To resolve this issue, follow the recommendations provided below:

  1. Perform a Power-On Reset (POR) by pressing and releasing the Power Button and verify if the Lexmark device powers On.
  2. If there is still no activity from the printer, check the power cord if it is properly connected to the power source.
  3. Perform another POR by pressing and releasing the Power Button and check if the issue persists.


Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)
  • Printer serial number 


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